Privacy Policy

Juju (hereinafter referred to as "the service") has established the following privacy policy (hereinafter referred to as "the policy") regarding the handling of users' personal information in the providing of the service. The policy explains what personal information we collect, how we use and share it, and how users can manage their personal information.

The terms "personal information", "personal data", and "retained personal data" used in this policy shall follow the definitions set forth in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act").

Article 1: Personal Information We Collect

We may collect the following information from users in connection with the service. If users do not provide certain information, they may not be able to use all or part of the service.

1. Information obtained when users register for the service:
   • Name, email address
2. Information obtained directly through inquiries or communication:
   • Name, email address, phone number, etc.
3. Information automatically obtained through users' use of the service:
   • Website usage records (IP address, connection time)
   • Cookies
   • Browser type and device information (model, OS, model name)

For credit card payments, we outsource the necessary operations to an external payment processing company, Stripe Japan, Inc. We ensure that "credit card numbers, etc." are not retained (as stipulated in Article 35-16, Paragraph 1 of the Installment Sales Act).

Article 2: Purpose of Using Personal Information

We use the collected personal information for the following purposes:

1. To provide and operate our services
2. To respond to inquiries from users (including identity verification)
3. To send emails regarding new features, updates, campaigns, and other services provided by the service
4. To provide necessary notifications such as maintenance and important updates
5. To identify and prevent users who violate the terms of use or attempt to use the service for fraudulent or inappropriate purposes
6. To allow users to view, modify, or delete their registered information and check their usage status
7. To bill users for fees associated with paid services
8. To analyze registration information and usage trends to improve the content and advertisements provided by third parties
9. To monitor advertisement distribution status, measure advertising effectiveness, and display behavior-targeted advertisements
10. To distribute or display advertisements for the service or third-party services
11. For purposes incidental to the above

Article 3: Provision of Personal Information to Third Parties

We do not provide or disclose users' personal information to third parties except in the following cases:

• When we have obtained the user's consent
• When required by law

Article 4: Outsourcing of Personal Information Handling

When outsourcing the handling of personal information, we will select companies that meet our specified personal information management standards and supervise them to ensure proper handling.

Article 5: Disclosure, Correction, and Inquiry of Retained Personal Data

At the request of the individual, we will respond to notifications of usage purposes, disclosure, correction, addition or deletion, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as "disclosure, etc.") regarding retained personal data obtained through this procedure. The contact information for such requests is as follows:

Juju Personal Information Inquiry Desk
Email: support@jujuinsights.com
* Please note that inquiries received on Saturdays, Sundays, public holidays, New Year's holidays, or during the Golden Week period will be processed on the next business day.